We are committed to ensuring your satisfaction with our services and products. This policy outlines the terms and conditions for refunds and returns to provide clarity and transparency in our processes.

Refund Policy

We understand that situations may arise where a refund is necessary. Please review the following conditions for refund eligibility:

1. Eligibility for Refunds:

   • Refunds are applicable only for unused or undelivered digital products purchased from our website.
   • Refund requests for customised or personalised plans are not eligible, as these products are specifically designed to meet individual requirements.
   • Refunds will not be provided for any plans that have been downloaded or shared after purchase.

2. Timeframe for Refund Requests:

   • Refund requests must be initiated within 7 days of purchase. Requests made beyond this period will not be considered.

3. Refund Processing Time:

   • Once your refund request is approved, the amount will be credited back to your original payment method within 7 business days.

4. How to Request a Refund:

   • Email us at [Your Email Address] or use the contact form on our website.
   • Include your order details, payment proof, and the reason for your refund request.
   • Our team will review your request and respond within 2-3 business days to confirm eligibility.

Returns Policy

As all our products are digital, returns are not applicable. However, we strive to resolve any issues you may encounter with your purchase.

1. Resolution for Product Issues:

   • If there are any problems with the digital product, such as file corruption or missing components, please contact us immediately.
   • Our team will ensure that the issue is resolved by providing a corrected version of the product.

2. Customised Plans:

   • Customised or personalised plans are final and non-refundable due to their unique nature. However, we are happy to assist with minor revisions to ensure your satisfaction.

Important Notes:

• Refunds are processed only after a thorough review of your request.
• Any misuse or unauthorised distribution of our digital products will disqualify you from receiving a refund.
• We reserve the right to modify or update this policy at any time.

Contact Us

If you have any questions or need assistance with a refund or product issue, please reach out to us:

• Email: [Your Email Address]
• Phone: [Your Contact Number]
• Contact Form: Available on our website

Our team is here to assist you and ensure a smooth experience with Dream Home 3D. Thank you for choosing us to bring your dream home to life!